RFID Information
We’re thrilled to announce the introduction of RFID tickets for this upcoming winter season!
With this innovative RFID system, you can now purchase your tickets online and retrieve them effortlessly from any ticket window or our NEW automated Pick-Up Box. Save time by pre-purchasing online!
What’s more, our RFID cards are reloadable, allowing you to use the same card repeatedly, reducing environmental waste and saving your valuable time!
Please bear in mind that this system is new to all of us, so we kindly ask for your patience as we roll it out this season. Keep an eye on this space for updates and further information during the implementation process!
Curious about RFID and how it works?
RFID stands for Radio Frequency Identification Device. All of our day lift and season pass cards at Canyon Ski Resort will now include an RFID antenna in a small plastic card. This antenna communicates with and activates the new gates, granting you access to our lifts. If you’ve visited some mountain resorts recently, you may already be familiar with this type of access system, as it’s also utilized in hotel key cards and tap-enabled credit and debit cards.
Wondering how RFID benefits you as a guest?
RFID technology offers new convenience when accessing the ski hill! You can purchase your cards online, pick them up from our automated kiosks, and reload them online as many times as you like. Simply keep the card in your pocket, eliminating the need to fumble with attaching lift tickets or season passes. Enjoy a smoother, more efficient experience on the slopes with RFID!
Walk up tickets will be still be available for purchase at ticket windows located at Canyon Ski Resort. Walk up tickets will cost an additional $5 per pass if you are choosing the guest checkout, or do not-yet have a reloadable RFID pass linked to your account.
If you have any questions or require assistance, don’t hesitate to reach out to our dedicated team at info@canyonski.ca.
If you already have a Canyon Ski Resort webstore account, log into your account, add your desired products to the card, and proceed to purchase. If you do not already have an account, you will need to create one to purchase. All users must create an account (online or in person).
All season passes, multiday passes and lesson programs will require a photo. All photos should be a clear head shot similar to a passport photo. Please no sunglasses, hats or any other obstructions.
Walk up tickets will be still be available for purchase at ticket windows located at Canyon Ski Resort. Walk up tickets will cost an additional $5 per pass if you are choosing the guest checkout, or do not-yet have a reloadable RFID pass linked to your account.
Tickets are still non-transferrable and are directly associated with the person purchasing. User’s names will be printed onto the cards and photos will be taken at each scan of the lifts to ensure cards are not being shared.
Fraudulent use of passes will have access suspended for a period of 72 hours. A reactivation fee of $75.00 will be charged. Any subsequent offenses will result in suspension for the remainder of the season.
Fraudulent use of passes includes the use of someone else’s pass, someone else using your pass, and/or lying about the age of the passholder.
Pick Up:
To obtain your physical RFID card(s), simply scan the QR code found in your webstore confirmation email receipt at either our automated ticket pickup box or the Guest Services counter.
The convenience doesn’t stop there. All cards can be easily reloaded online, enabling you to reuse your card multiple times without any hassle. This even applies to season passes, allowing you to continue using the same pass year after year, which contributes significantly to waste reduction efforts!
To ensure smooth access through the gates, please place your RFID card on the LEFT side of your coat. Here are the recommended spots:
- Left Arm Pocket (often located on your forearm)
- Left Chest or Front Pocket
- Left regular pocket
Important Instructions:
- Keep It Alone: Your RFID card should be the only item in your pocket. Do not store it with your cell phone, credit cards, other RFID cards, or electronic devices.
- Handle with Care: Avoid punching a hole in your card, as it may damage the RFID functionality. RFID cards should be treated gently. Bent, punched, or scratched cards may not work properly.
If you encounter any issues with your RFID card, please visit our Customer Service desk, where we’ll be happy to assist you.
At the Lifts:
As you approach the lifts, you’ll notice the new gates installed in the queues. Stand close to the gate, and it will automatically open once it detects your card.
In the rare event that the gates do not open, take a step back and position your card close to the reader. Alternatively, our staff will be nearby and ready to assist you in accessing the lift. Your seamless experience on the slopes is our priority!
The gate takes a photo of each person to pass through and matches this photo with both the photo on your account as well as the first scan of the day to prevent fraudulent pass uses.
Fraudulent use of passes includes the use of someone else’s pass, someone else using your pass, and/or lying about the age of the passholder.
Fraudulent use of passes will have access suspended for a period of 72 hours. A reactivation fee of $75.00 will be charged. Any subsequent offenses will result in suspension for the remainder of the season.
One of the most convenient features of our RFID card is the ability to reload it online and use it across multiple seasons.
Reload Online! To recharge your daily lift ticket or renew your season pass, simply visit our webstore and log into your account. Please ensure that you use the same email address that you used for your RFID card purchase or other products to ensure proper linkage.
Once logged in, select the lift ticket product you wish to purchase, choose the card user’s profile, and add the product to your cart. You can even reload cards for other users linked to your account. Once the RFID card(s) are reloaded, you can proceed to check out. Your reloaded card will grant you direct access to the lifts!
Our Customer Service team is available to assist you with any questions. As this is a new system, we value your feedback and will be making improvements along the way.
Reload in Person For those who prefer face-to-face assistance, you can also reload your card in person at our Customer Service desk. We’re here to make your experience as convenient as possible!
Where can I pick up my new RFID cards?
Just like normal lift tickets, your RFID cards will be collected at our Guest Services Ticket Windows at Canyon Ski Resort. Canyon will also have automated Pick-Up Boxes installed over the season to provide a self-serve pass pick-up station!
How long is the RFID Card valid for?
The RFID card remains effective for multiple seasons, so hold onto it! You can easily reload it online with more lift tickets or renew your season pass, granting you direct access to the lifts once reloaded.
What if I forget my Card?
Having your RFID card is essential for lift access. If you’ve left it at home, please visit Customer Service with proper identification, and they can issue you a new card. While the card is included in your initial webstore purchase, a replacement will incur a $5 fee for the first time the card is re-issued and $20 for all subsequent reprints.
What if my card is lost or stolen?
In case of loss or theft, please visit Customer Service with proper identification to obtain a replacement card. Rest assured that any purchases stored on the lost card will be seamlessly transferred to your new RFID card. The card’s price is included in your original purchase, but a replacement carries a $5 fee. All subsequent replacements cost $20.
Fraudulent use of passes will have access suspended for a period of 72 hours. A reactivation fee of $75.00 will be charged. Any subsequent offenses will result in suspension for the remainder of the season.
Where should I position my RFID Card?
To ensure proper reading by the gates, place your RFID card on the LEFT side of your coat. Recommended spots include:
- Left Arm Pocket (often on your forearm)
- Left Chest or Front Pocket
- Left regular pocket
Important Tips:
- Your RFID card should be the sole item in your pocket.
- Do not store it with your cell phone, credit cards, other RFID cards, or electronic devices.
- Avoid punching a hole in your card, as it may damage the RFID. Handle your RFID cards with care, as bending, punching, or scratching can affect their functionality.
What if my card breaks or malfunctions?
If your card breaks or malfunctions, Customer Service can assist you. If the card is damaged due to use, a new card can be obtained for a fee of $5. Please take care of your cards to prevent bending, punching, or scratching, as these issues may render them non-functional. If your card has never worked properly, a replacement will be issued at no charge.
What should I do if the gates don't open?
If the gates do not open, try moving closer to the reader. Make sure you don’t have anything else in your pocket that could interfere with the RFID signal. If you continue to experience difficulties, don’t hesitate to reach out to a staff member at the gates for assistance.
Can I reload my RFID Card at the Customer Service Counter?
Certainly! You can reload your RFID Card in person at the Customer Service Counter. Reloading online allows you to proceed directly to the lifts for added convenience!