General Terms and Conditions
-All sales are final, no refunds will be permitted.
-Proof of purchase and ID will be required for all online ticket redemptions.
-Each ticket is valid for only one person. All tickets are non-transferable.
-Ages based on date of ticket/visit unless otherwise outlined.
-Tickets are only valid for the date and time they were purchased for – no exceptions.
-Prices do not include GST and are subject to change.
-TICKETS ARE NON-REFUNDABLE and must be used for the day purchased. NO refunds, exchanges, rainchecks, or credits will be provided for unused tickets.
-If the resort were to close you will be contacted to change the date or receive an account credit for your tickets.
-If illness prevents you from using your pre-purchased tickets you may reschedule for a 20% processing fee.
-The first RFID pass print per account is free, but a replacement carries a $5 fee. All subsequent replacements cost $20.
-Fraudulent use of passes will have access suspended for a period of 72 hours. A reactivation fee of $75.00 will be charged. Any subsequent offenses will result in suspension for the remainder of the season.
-Fraudulent use of passes includes the use of someone else’s pass, someone else using your pass, and/or lying about the age of the passholder.
Season Pass Additional Terms and Conditions
-Season Pass age cut-offs are based upon the age as of November 30, 2023 – MUST provide government-issued proof of age
-Season Passes are NOT transferable and may be revoked for misuse or violation of the Alpine Responsibility Code
-While resort hours may vary, Canyon typically remains open 5 days a week except for instances involving inclement weather or other unforeseen events.
-Season pass holders must sign a Release of Liability prior to receiving their season pass (pass holders under 18 years must be signed for by a parent or legal guardian in person at Canyon Ski Resort)
-Must show proof of age and address when picking up the pass
-Season Passes remain the property of Canyon Ski Resort & Recreation Area Ltd.
-Replacement RFID cards will incur a $5 fee. Season pass holders will be charged $5 the first time the card is re-issued and $20 for all subsequent reprints.
-A family of four is defined as 2 parents and 2 youth under 18, or 1 parent and 3 youth under 18, living at the same residence.
-A maximum of 3 child add ons per Family Pass.
-There is no guarantee on season length as we may open or close earlier than expected due to factors beyond our control. No credit is given for late opening or early closures.
-If the ski hill is closed for a period of time that exceeds 30 days then a refund or credit will be considered.
Tube Park Additional Terms and Conditions
-All tube participants must be at least 36” tall to enter the tube park.
-Tickets purchased for those that do not meet the minimum height requirement will not be refunded. No exceptions.
-Canyon tubes will be supplied. No other tubes or sleds may be used.
-Helmets are strongly encouraged for all participants. Canyon will supply a free helmet rental or you may bring your own.
-No sharing of tubes. Each person must be in their own tubes.
-You will be emailed an online receipt that you will present at the ticket window to redeem your valid lift ticket(s).
-Please arrive 20-30 minutes before your tubing time to get your tickets and ensure you are ready at the start of your tubing time session.
Snow School + Lessons Additional Terms and Conditions
-Please arrive 30-45 minutes prior to your scheduled lesson start time.
-Lessons are 60 minutes in duration unless otherwise stated
-Lift tickets and Rentals are sold separately. They are not included in the price of a private lesson.
-Private lessons may be cancelled or rescheduled with a minimum of 24 hours notice.
-All lessons must be pre-paid at time of booking.
-Semi-private lessons are available for an additional $40/person up to a maximum group of 4. Semi-private lessons minimum age is 5 for skiing and 6 for snowboarding lessons.
-Lessons are seldom cancelled by Canyon due to weather. It must be -25C at our resort for lessons to be cancelled (not including windchill). You will be contacted if any lessons were to be cancelled.
-You will be emailed an online receipt that you will present at the ticket window to redeem your valid lift ticket(s).
Resort Closure Policy:
In the event that our resort is unable to open for the 2023-2024 ski season, passholders would have their season passes credited in full for the following season (2024-2025) and not be subject to any potential price increases.
If the government were to shut down the ski industry during the ski season, we will make every effort to keep our resort viable as a business and at the same time do our very best to protect all our pass holders and other guests.
If the ski hill is closed for a period of time, but not the entire season (does not exceed 30 days) then no refund or credit will be provided.
Any refunds as a result of a shutdown will follow Canyons Refund Policy amounts and timeline without exception.
Refund Promise:
Season passes that are purchased without accompanying refund protection are non-refundable, without exceptions. Season pass refund protection covers injury, illness or death that prevents participation in skiing or snowboarding for 30 days or more during purchase season, or a move of residence outside of 100km radius from Canyon Ski Resort. Season Pass Refund Protection does not cover acts of God, fire, vandalism, labour disputes, weather conditions or mechanical failures. The refund protection must be purchased at the time of the season pass purchase and costs $25/individual or $75 for a family regardless of the number of members.
Refund amounts are as follows….
- 100% back before Opening Day
- 75% back on or before December 15, 2023
- 50% back on or before January 15, 2024
- 25% back on or before February 15, 2024
- ABSOLUTELY NO REFUNDS AFTER FEBRUARY 15, 2024
The number of days skied may not factor into the refund schedule calculations.
All refund requests must be submitted in writing to Canyon Guest Services and must be accompanied by a doctor’s note OR a letter from your employer.
Refunds will be calculated from the date your written request is received and a $25 processing fee will be applied to all refunds.
Privacy Notice:
This privacy notice discloses the privacy practices for (www.canyonski.ca). This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
We protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 403 346-5588 or via info@canyonski.ca.