-Please arrive 30-45 minutes prior to your scheduled lesson start time.

-Lessons are 60 minutes in duration unless otherwise stated

-Lift tickets and Rentals are sold separately. They are not included in the price of a private lesson.

-Private lessons may be cancelled or rescheduled with a minimum of 24 hours notice.

-All lessons must be pre-paid at time of booking.

-Semi-private lessons are available for an additional $40/person up to a maximum group of 4. Semi-private lessons minimum age is 5 for skiing and 6 for snowboarding lessons.

-Child must be of minimum age or turn minimum age during the course to be eligible for enrollment in snow school programs. For our ‘Jump Start’, ‘Snow X Academy’ and ‘Xtreme Clubs’ child must be of minimum age before the first class.

-Lessons are seldom cancelled by Canyon due to weather. It must be -25C at our resort for lessons to be cancelled (not including windchill). You will be contacted if any lessons were to be cancelled.

-You will be emailed an online receipt that you will present at the ticket window to redeem your valid lift ticket(s).

-Lessons purchased without refund insurance are non-refundable. Refund insurance permits a full refund of snow school program if request is sent in writing prior to programs start date. Partial refunds for progams cancelled part way through the programs duration are not permitted. 

-Season Pass age cut-offs are based upon the age as of November 30, 2024 – MUST provide government-issued proof of age

-Season Passes are NOT transferable and may be revoked for misuse or violation of the Alpine Responsibility Code

-While resort hours may vary, Canyon typically remains open 5 days a week except for instances involving inclement weather or other unforeseen events.

-Season pass holders must sign a Release of Liability prior to receiving their season pass (pass holders under 18 years must be signed for by a parent or legal guardian in person at Canyon Ski Resort)

-Must show proof of age and address when picking up the pass

-Season Passes remain the property of Canyon Ski Resort & Recreation Area Ltd.

-A family of four is defined as 2 parents and 2 youth under 18, or 1 parent and 3 youth under 18, living at the same residence.

-A maximum of 3 child add ons per Family Pass.

-There is no guarantee on season length as we may open or close earlier than expected due to factors beyond our control. No credit is given for late opening or early closures.

-If the ski hill is closed for a period of time that exceeds 30 days then a refund or credit will be considered.

-The first RFID pass print per account is free, but a replacement carries a $5 fee. All subsequent replacements cost $20.

-Fraudulent use of passes will have access suspended for a period of 72 hours. A reactivation fee of $75.00 will be charged. Any subsequent offenses will result in suspension for the remainder of the season.

-Fraudulent use of passes includes the use of someone else’s pass, someone else using your pass, and/or lying about the age of the passholder.

-All tube participants must be at least 36” tall to enter the tube park.

-Tickets purchased for those that do not meet the minimum height requirement will not be refunded. No exceptions.

-Canyon tubes will be supplied. No other tubes or sleds may be used.

-Helmets are strongly encouraged for all participants. Canyon will supply a free helmet rental or you may bring your own.

-No sharing of tubes. Each person must be in their own tubes.

-You will be emailed an online receipt that you will present at the ticket window to redeem your valid lift ticket(s).

-Please arrive 20-30 minutes before your tubing time to get your tickets and ensure you are ready at the start of your tubing time session.

SUMMER WEATHER POLICIES
Canyon Ski Resort prioritizes the safety of both our staff and guests during adverse weather conditions. The following policies detail our procedures in various situations:

HEAVY RAINFALL
The Canyon Coaster can operate during light rain. Should heavy rain be forecasted, Canyon Ski Resort may decide to delay opening or suspend operations for part or all of the day. If heavy rainfall begins during operational hours, management will suspend activities until conditions improve. If the inclement weather persists, management may decide to offer rain checks to guests.

THUNDERSTORMS
Thunderstorms pose serious hazards and demand immediate action. Our team will closely monitor weather reports and local conditions during storms or severe weather alerts. If conditions are deemed unsafe for any activities, an announcement will instruct all staff and guests to seek shelter in the lodge. It is imperative that coaster operations cease immediately upon hearing thunder, seeing lightning, or receiving severe weather warnings in close proximity.

After the last lightning sighting or thunderclap, Canyon Ski Resort will wait for a minimum of 30 minutes before resuming outdoor activities.

SEVERE HEAT
In the event of an extreme heat advisory issued by the local weather network, management will assess the situation on a case-by-case basis to determine whether closure is necessary.

POOR AIR QUALITY
When the Air Quality Index reaches 7 or higher (High Risk/Very High Risk), indicating compromised air quality, we may opt to close to the public until conditions improve. Our staff will continuously monitor the Air Quality Index throughout the day, utilizing data from the Alberta Air Quality Health Index website.

While we strongly urge compliance with safety procedures during severe weather events, individuals are ultimately responsible for their actions. Leaving the premises during severe weather is at one’s own risk, and Canyon Ski Resort cannot be held liable for any consequences arising from ones personal actions.

If Canyon has to close because of extreme weather, all online purchases will be contacted via email and their purchase will be credited on file for a future rebook. These credits do not expire and you will receive a confirmation email showing the credits on file. To rebook, please reply to this email with a new date and time. All walk-up ticket holders must stop by our Guest Services Office prior to departing or save their tickets for proof of transaction.

• Tickets are non-refundable and non-transferable, no refunds will be permitted.
• Tickets are only for the date + time purchased. YOU MUST ARRIVE 15 MINUTES PRIOR TO YOUR SCHEDULED TIME. Late arrivals will have less time on the course (not a full 2 hour time slot.) If you miss the 2 hours time slot you scheduled into, you forfeit your ticket. Unused tickets from previous days will not be accepted.
• Everyone uses this sports facility at their own risk and is responsible for his/her behaviour.
• AERIAL COURSE AND ZIPLINE Participants MUST
  • All participants must sign the waiver prior to starting the adventure. Participants under the age of 18 must have a legal guardian sign on their behalf. This Waiver will be included in your emailed receipt.
  • Children must be at least 8 years of age
  • Height restrictions: 36″ to 6’6″
  • Weight restrictions: less than 260lbs Zipline Participants must be at least 75lbs.
  • have a waist size for harness fitting no more than 47 inches
  • Only Canyon Ski Resort Adventure Park equipment is approved for use for park activities.
  • Despite the above requirements, only participants who properly fit in the available harnesses and helmets may participate.
• NET PARK: Participants MUST
  • Be 3+ years of age
  • Children under 8 years old must be directly supervised by a ticket-holding chaperone aged 16+
  If they do not meet these requirements they will not be allowed into the netpark.
• No Loose articles (belts, scarves and shoelaces, etc.) and long hair must be tied back.
• People under the influence of intoxicants (alcohol, drugs and sensory influencing drugs, etc.) are not allowed to use the system.
• Smoking is prohibited during the ride.
• Accidents must be reported immediately to the operating personnel.
• Must have closed toe shoes, no sandals, flip flips, etc.
• Handheld devices including phones and action cameras are not permitted. If you wish to use an action camera, you must use a chest harness or headmount.
• Riders must have sufficient physical dexterity, ability and knowledge to safely navigate the park.
• People who cannot properly safety mechanisms in the Aerial Park and Zipline due to physical or mental limitations, etc. are not allowed to use the ride without exception.
• The Adventure Park may need to be suspended temporarily or closed during any rain, thunderstorms, lightning or high winds. The Park will reopen as soon as safe operations can be assured.
• If you have back, neck, spinal injuries, heart conditions, or any other medical conditions that may hinder your enjoyment of the attraction, you may not participate.
• If you are pregnant, or suspect pregnancy, you should not participate.

• Tickets are non-refundable, no refunds will be permitted.
• Tickets are only for the day + time purchased. Late arrivals will have to wait in standby for next available time. Unused tickets from previous days will not be accepted.
• Every user rides this sports facility at their own risk. The passenger is responsible for his/her riding behaviour. In particular, the user must always ensure that the speed and clearance to others are adapted to the conditions.
• To ride alone you must be 8 years of age or older, and 4′ 1″ or taller. Maximum weight capacity per cart is 260lbs. Minimum of 16 years of age to ride with a passenger in the cart. Passengers must be 3 to 12 years old and a minimum of 3′ 2″ tall. Passengers must be no taller than the driver’s shoulders. No upper height limit on single riders.
• Loose clothing (belts, scarves and shoelaces, etc.) and long hair (braids) must be kept away from the track and wheels.
• Riders must wear seatbelts at all times and keep their arms and legs within the cart. Leaning out or stretching arms and legs out of the toboggan is prohibited. Do not touch the track.
• Animals or umbrellas, walking sticks and other bulky, pointed or loose objects may not be taken onto the coaster.
• People under the influence of intoxicants (alcohol, drugs and sensory influencing drugs, etc.) are not allowed to use the system.
• Smoking is prohibited during the ride.
• Accidents must be reported immediately to the operating personnel.
• Handheld devices including phones and action cameras are not permitted. If you wish to use an action camera, you must use a chest harness or headmount.
• A maximum speed of 40km/h will be managed by a push to go forward brake and a centrifugal brake.
• Riders must have sufficient physical dexterity, ability and knowledge to safely load, ride and unload the coaster.
• People who cannot properly operate the toboggan due to physical or mental limitations, etc. are not allowed to use the ride, except when accompanied by a specialist or someone they trust who assumes responsibility for it.
• The Coaster may need to be suspended temporarily or closed during any rain, thunderstorms, lightning or high winds. The Coaster will reopen as soon as safe operations can be assured.
• Carts are not to stop or come into contact while on the track. Riders must keep a minimum distance of 40m away from other carts.
• The Coaster is not recommended for pregnant women and those with pre-existing neck or back injuries.

• Tickets are non-refundable, no refunds will be permitted.
• Tickets are only for the date purchased. Unused tickets and runs from previous days will not be accepted.
• It is recommended that you wear clothing and shoes you do not mind getting a little dirty. The tubes are cleaned regularly but will get dusty and dirty from use.
• Every user rides this sports facility at their own risk. Every users is responsible for his/her riding behaviour.
• Riders must be a minimum of 36 inches tall.
• Riders must be a minimum of 4 years or older.
• All riders must have closed-toed footwear. No open-toed sandals are permitted.
• Riders must be able to carry their tube or have a parent also riding who will carry both tubes.
• Animals or umbrellas, walking sticks and other bulky, pointed or loose objects may not be taken onto the slide.
• People under the influence of intoxicants (alcohol, drugs and sensory influencing drugs, etc.) are not allowed to ride.
• Smoking is prohibited during the ride.
• Accidents must be reported immediately to the operating personnel.
• Handheld devices including phones and action cameras are not permitted. If you wish to use an action camera, you must use a chest harness or headmount.
• Riders must have sufficient physical dexterity, ability and knowledge to safely load, ride and unload the tubes.
• The slide may need to be suspended temporarily or closed during any heavy rain, thunderstorms, lightning or high winds. The tube slide will reopen as soon as safe operations can be assured.
• Always follow the instructions given by our trained staff members.
• Only one person per tube is allowed.
• Keep your arms and legs inside the tube at all times.
• Only tube down the designated tubing lanes.
• Do not push, pull or bump into other riders.
• Observe the runout area and come to a stop before exiting the tubing lanes.
• Do not attempt to stop or slow down the tube with your hands or feet.
• If you have a medical condition or injury, consult with our staff before tubing.
• If you see any unsafe behavior or conditions, alert a staff member immediately.
• By following these guidelines, riders can enjoy summer tubing at Canyon Ski Resort with maximum safety and enjoyment.